For Online Shop Purchases:
Contact Customer Service: To initiate a return for an item purchased from Erfan Carpet’s online shop, kindly reach out to our customer service team at care@erfancarpet.co.uk. Please include your order number and reason for return. You may also contact us via phone at +44 7719 630562
Authorization: Our customer service team will provide you with a return authorization and detailed instructions for returning the item(s). Please await confirmation and follow the provided instructions diligently to ensure a smooth return process.
Prepare the Return Package: Pack the item(s) securely, preferably in the original packaging, and include any accessories, documentation, or promotional items that came with the product. Ensure that the item is unused, unopened, and in its original condition.
Shipping: You are responsible for arranging and covering the cost of return shipping for the item(s). We recommend utilizing a trackable shipping service and obtaining shipping insurance to safeguard against loss or damage during transit.
Return Confirmation: Upon receipt and inspection of your return package, we will notify you regarding the approval or rejection of your refund or exchange. If approved, your refund will be processed, and the credit will be applied to your original method of payment within a specified timeframe.
Please Note:
- Returns must be initiated within 30 days of purchase for online shop items.
- Bespoke rugs, customized to your specifications, are not eligible for refunds.
- Consultation fees and certain clinic services may be non-refundable.
- Refunds are issued based on the original method of payment.
- Shipping costs for returns are non-refundable.
If you have any queries or require further assistance with the return process, please do not hesitate to contact our customer service team. We are dedicated to ensuring your satisfaction and aim to provide a seamless shopping experience with Erfan Carpet.
