Delivery:
- Order Processing: Upon placing your order with Erfan Carpet, please allow for adequate processing time before shipment. We aim to process orders promptly, but certain factors such as product availability and customization may affect processing times.
- Shipping Options: We offer various shipping options to accommodate your preferences and requirements. Shipping costs and delivery times may vary depending on the selected shipping method and your location.
- Shipping Confirmation: Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status and estimated delivery date of your package.
- Delivery Timeframes: While we strive to deliver your order within the estimated timeframe, please note that delivery times may be subject to unforeseen delays due to factors beyond our control, such as inclement weather or carrier issues.
- International Shipping: For international orders, please be aware that customs clearance procedures and import duties may apply. Erfan Carpet is not responsible for any additional charges incurred during the customs process.
Return Policy:
- Eligibility: We want you to be completely satisfied with your purchase from Erfan Carpet. If for any reason you are not satisfied with your standard rug purchase, you may be eligible to return it within 30 days of delivery, subject to the terms outlined below.
- Standard Rug Returns: Standard rugs purchased from Erfan Carpet’s online shop may be returned for a full refund if they are in their original condition and packaging. Please note that bespoke rugs, customized to your specifications, are not eligible for refunds.
- Returns Procedure:
Contact Customer Service: To initiate a return, please contact our customer service team at care@erfancarpet.co.uk or by phone at +44 7719 630562. Provide your order number and reason for return to facilitate the process.
Authorization: Our customer service team will provide you with a return authorization and detailed instructions for returning the item(s). Please await confirmation and follow the provided instructions diligently.
Prepare the Return Package: Pack the item(s) securely, preferably in the original packaging, and include any accessories, documentation, or promotional items that came with the product. Ensure that the item is unused, unopened, and in its original condition.
Shipping: You are responsible for arranging and covering the cost of return shipping for the item(s). We recommend utilizing a trackable shipping service and obtaining shipping insurance to safeguard against loss or damage during transit.
Return Confirmation: Upon receipt and inspection of your return package, we will notify you regarding the approval or rejection of your refund or exchange. If approved, your refund will be processed, and the credit will be applied to your original method of payment within a specified timeframe.
4. Additional Considerations:Returns must be initiated within 30 days of purchase for online shop items.
Consultation fees and certain clinic services may be non-refundable.
Refunds are issued based on the original method of payment.
Shipping costs for returns are non-refundable.
5. Quality Assurance: Erfan Carpet takes pride in the quality and craftsmanship of our products. If you believe your item is defective or damaged upon receipt, please contact us immediately to arrange for a replacement or refund.
6. Customer Satisfaction: If you have any questions or require further assistance regarding our delivery and return policy, please do not hesitate to contact our customer service team. We are committed to ensuring your satisfaction and aim to provide exceptional service throughout your shopping experience with Erfan Carpet.
