Delivery & Return
Shipping costs vary depending on factors such as the size and weight of the rug, shipping destination, and selected shipping method. You can estimate shipping costs by adding your desired rug(s) to the cart and entering your shipping address during checkout.
The delivery time frame for your order depends on several factors, including the availability of the rug(s), your location, and the shipping method selected. We strive to process and ship orders promptly, and you will receive a confirmation email with tracking information once your order has been dispatched.
Yes, once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package through the designated carrier’s website or from the link below:
Track Your Order
We want you to be completely satisfied with your purchase from Erfan Carpet. If you are not satisfied with your standard rug purchase, you may return it within 30 days of delivery for a full refund, provided that the rug is in its original condition and packaging. However, please note that bespoke rugs, customized to your specifications, are not eligible for refunds.
No, Erfan Carpet does not charge restocking fees for standard rug returns within the eligible return period. However, please ensure that the rug is returned in its original condition and packaging to qualify for a full refund.
Yes, we understand that selecting the perfect rug for your space can be challenging. If you wish to exchange your rug for a different size or style, please contact our customer service team to discuss available options and arrange for an exchange.
Yes, Erfan Carpet offers international shipping to select countries worldwide. Shipping costs and delivery times may vary depending on the destination country and selected shipping method. Please note that additional customs duties, taxes, and fees may apply to international orders, which are the responsibility of the recipient.
Our Products
Erfan Carpet offers a wide range of rugs, including traditional, modern, Persian, Oriental, hand-knotted, hand-tufted, and flat-woven rugs. We also provide custom rug design services to meet your specific preferences.
Our rugs are meticulously crafted by skilled artisans in various regions renowned for their rug-making traditions, including Turkey, India, and Pakistan.
Yes, Erfan Carpet offers custom rug design services tailored to your unique specifications. Our team of designers will work closely with you to bring your vision to life, ensuring a one-of-a-kind rug that complements your space perfectly.
We recommend measuring the area where you intend to place the rug and considering factors such as furniture placement and room layout. Our website provides detailed sizing guides to assist you in selecting the ideal rug size for your space.
Our rugs are crafted from a Premium and high-quality wool and silk. Each material offers unique characteristics in terms of durability, texture, and appearance.
Yes and No, many of our rugs are designed to withstand heavy foot traffic and regular use however, our rugs are made with the highest quality materials and failure to maintain your rug (Washing and curing) the lifespan of your rugs may be affected.
Yes, we stand behind the quality of our rugs and offer a warranty against defects in materials and workmanship. The duration and terms of the warranty may vary depending on the specific rug collection or manufacturer. Please refer to the product description or contact our customer service team for warranty details.
Showroom At Home Experience
Erfan Carpet’s Showroom at Home experience allows customers to conveniently browse and select up to 10 rugs from our website and have them brought directly to their home for selection.
Customers can book a slot for the Showroom at Home experience and choose up to 10 rugs from our website. A £75 service fee is applicable for this service. We will then bring the selected rugs to the customer’s home for viewing and selection. (if any of the rugs chosen by the customer, the service fee will be zero).
The £75 service fee covers the cost of bringing the selected rugs to the customer’s home and facilitating the Showroom at Home experience. This fee ensures a personalized and convenient rug selection process.
If you find a rug you love during the appointment, the £75 service fee will be deducted from the original price of the rug. You will only be charged for the remaining balance of the rug.
If you do not select a rug during the appointment, the £75 service fee will still apply. However, our team will work with you to understand your preferences better and recommend additional options for consideration.
Yes, customers are welcome to invite friends or family members to join the Showroom at Home appointment. This allows you to receive feedback and opinions from trusted individuals during the rug selection process.
The Showroom at Home experience is currently available in London. Please contact our customer service team to inquire about availability in your location.
Yes, customers can reschedule or cancel their Showroom at Home appointment 48h before the appointment. Please contact our customer service team as soon as possible to make alternative arrangements.
Showroom at Home appointments typically last between 60 to 90 minutes, allowing ample time for rug viewing, selection, and decision-making.
Our team adheres to strict health and safety protocols during home visits, including wearing masks, sanitizing hands, and practicing social distancing measures to ensure a safe and comfortable experience for our customers.
Rug Cleaning Services
Erfan Carpet’s Premium Rug Cleaning Service is a specialised cleaning service designed to restore the beauty and freshness of your rugs using advanced cleaning techniques and eco-friendly solutions.
Our experienced team will carefully inspect your rug to assess its condition and determine the most suitable cleaning method. We then utilize state-of-the-art equipment and gentle yet effective cleaning solutions to deep clean your rug and remove dirt, stains, and odors.
Our Premium Rug Cleaning Service is suitable for a wide range of rug types, including wool, silk, cotton, synthetic fibers, Oriental, Persian, and handmade rugs.
Yes, our cleaning process is tailored to the specific needs of each rug, ensuring safe and effective cleaning for delicate or antique rugs. We take extra precautions to protect the integrity and beauty of your valuable rugs.
The frequency of professional rug cleaning depends on factors such as foot traffic, pet activity, and environmental conditions. As a general guideline, we recommend having your rugs professionally cleaned every 12 to 18 months to maintain their appearance and longevity.
Professional rug cleaning helps to remove embedded dirt, dust, allergens, and pollutants from your rugs, improving indoor air quality and creating a healthier environment for you and your family. It also restores the vibrancy and beauty of your rugs, prolonging their lifespan.
Yes, we offer pickup and delivery services for your convenience. Our team will carefully transport your rugs to our cleaning facility, where they will undergo thorough cleaning and treatment before being returned to your home.
We utilise a combination of traditional handwashing techniques and modern cleaning equipment to achieve optimal results. Our cleaning methods may include dry cleaning, steam cleaning, spot treatment, and gentle agitation to effectively remove dirt and stains.
The duration of the rug cleaning process depends on factors such as the size of the rug, its condition, and the cleaning method used. On average, the process can take anywhere from a few days to a week to complete.
We take precautions to prevent color bleeding or fading during the cleaning process by conducting thorough colorfastness tests and using appropriate cleaning solutions. Our goal is to ensure that your rugs are cleaned safely without compromising their colors or patterns.
Bespoke Rug Design
Erfan Carpet’s Bespoke Rug Design and Creation Service offers customers the opportunity to collaborate with our expert designers to create custom-designed rugs tailored to their unique preferences and specifications.
Our experienced design team will work closely with you to understand your vision, preferences, and requirements for the custom rug. From initial concept development to final production, we guide you through each step of the design process to ensure a one-of-a-kind creation.
Our Bespoke Rug Design service allows for a wide range of customizations, including choice of materials, colors, patterns, sizes, and styles. Whether you desire a contemporary masterpiece or a traditional heirloom, we can bring your vision to life.
Yes, we welcome the opportunity to incorporate your own design or artwork into the custom rug. Our design team will work closely with you to translate your ideas into a stunning rug that reflects your personal style and aesthetic.
We offer a selection of high-quality materials for bespoke rug creation, including premium wool, silk, cotton, and synthetic fibers. Each material offers unique characteristics in terms of texture, durability, and appearance, allowing you to choose the perfect option for your custom rug.
The timeline for bespoke rug creation varies depending on factors such as design complexity, size, and materials chosen. On average, the process can take anywhere from several weeks to a few months from initial design consultation to final production.
We do not have a minimum order quantity for bespoke rug creation. Whether you need a single custom rug or multiple pieces for a larger project, our team is committed to delivering exceptional quality and craftsmanship for every order.
The pricing for bespoke rug creation is determined based on factors such as design complexity, size, materials chosen, and production techniques. Our design team will provide a detailed quote based on your specific requirements during the initial consultation.
Yes, we provide professional installation services for custom rugs to ensure a seamless and secure placement in your space. Our experienced installers will handle all aspects of the installation process, from preparation to final placement, to ensure your custom rug looks its best.
Yes, we stand behind the quality and craftsmanship of our bespoke rugs and offer a warranty against defects in materials and workmanship. Additionally, we strive to ensure your complete satisfaction with the final product and will address any issues or concerns promptly.
To begin the Bespoke Rug Design and Creation process, simply contact our customer service team to schedule an initial consultation with our design experts. During this consultation, we will discuss your vision, preferences, and project requirements to kickstart the design process.
Rug Insurance Services
Erfan Carpet’s Rug Insurance Services offer customers peace of mind by providing protection and coverage for their valuable rugs against various risks, including accidental damage, theft, fire, and water damage.
Our Rug Insurance coverage includes compensation for repairs, restoration, or replacement of rugs in the event of accidental damage, such as spills, pet accidents, and tears. It also covers losses due to theft, fire, flooding, and other unforeseen events.
Rug Insurance provides financial protection and ensures that rug owners are not financially burdened in the event of unexpected damage or loss to their valuable rugs. It offers peace of mind and allows rug owners to enjoy their rugs with confidence.
Our Rug Insurance coverage is available for a wide range of rug types, including wool, silk, cotton, Oriental, and handmade rugs. Whether you have a single rug or a collection of rugs, our insurance services can be tailored to meet your needs.
Rug Insurance is optional but highly recommended for rug owners who wish to safeguard their investments and protect against potential risks. It offers valuable coverage and peace of mind for a nominal fee.
Purchasing Rug Insurance for your rugs is easy. Simply contact our customer service team to inquire about our insurance options and select the coverage that best suits your needs. We will guide you through the process and ensure that your rugs are adequately protected.
The cost of Rug Insurance depends on factors such as the value of the rugs, the type of coverage selected, and the deductible amount. Our customer service team can provide you with a customized quote based on your specific requirements.
In the event of damage or loss to your insured rugs, simply contact our claims department to report the incident and initiate the claims process. Our team will guide you through the necessary steps and work quickly to resolve your claim efficiently.
While our Rug Insurance coverage is comprehensive, certain exclusions and limitations may apply, depending on the specific policy terms and conditions. It’s essential to review the policy details carefully and discuss any questions or concerns with our customer service team.
Rug Insurance policies can be renewed annually to ensure continuous coverage for your rugs. Our customer service team will contact you prior to the policy expiration date to discuss renewal options and update your coverage as needed.
Yes, you can cancel your Rug Insurance policy at any time by contacting our customer service team. However, please note that cancellation may be subject to certain terms and conditions, and any applicable refunds will be processed accordingly.
