At Erfan Carpet, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information we collect from you when you use our website and services. By accessing our website or engaging with our services, you consent to the terms of this Privacy Policy.
1. Information We Collect:
- Personal Information: We may collect personal information such as your name, email address, phone number, shipping address, and payment details when you place an order, register an account, or contact us for support.
- Usage Information: We automatically collect information about your interactions with our website, including your IP address, browser type, device information, and browsing patterns, to improve our services and enhance your user experience.
2. How We Use Your Information:
- Order Processing: We use your personal information to process and fulfill orders, communicate with you regarding your purchases, and provide customer support services.
- Improving Services: We analyze usage data to understand how our website is used, identify trends, and make improvements to our services, content, and user interface.
- Marketing Communications: With your consent, we may send you promotional emails or newsletters about our products, services, and special offers. You have the option to opt out of receiving marketing communications at any time.
3. Information Sharing and Disclosure:
- Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering services. These service providers are contractually obligated to maintain the confidentiality of your information and use it solely for the purposes specified by Erfan Carpet.
- Legal Compliance: We may disclose your information when required to comply with applicable laws, regulations, legal processes, or government requests, or to protect the rights, property, or safety of Erfan Carpet, our customers, or others.
4. Data Security:
- Security Measures: We implement industry-standard security measures to protect the confidentiality, integrity, and availability of your personal information. These measures include encryption, firewalls, secure socket layer (SSL) technology, and regular security audits.
- Data Breach Notification: In the event of a data breach that compromises the security of your personal information, we will notify you and the relevant authorities in accordance with applicable data protection laws.
5. Your Rights and Choices:
- Access and Update: You have the right to access, update, or correct your personal information stored in our systems. You can manage your account settings and preferences through your user profile on our website.
- Opt-Out: You have the option to opt out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or by contacting us directly.
- Data Deletion: You can request the deletion of your personal information from our systems, subject to certain limitations and legal obligations.
6. Children’s Privacy:
- Age Requirement: Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from individuals under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible.
7. International Data Transfers:
- Data Processing: Your personal information may be transferred to, processed, and stored in countries outside of your own, where data protection laws may differ from those in your jurisdiction. By using our services, you consent to such transfers of your information.
- Data Protection: We take measures to ensure that any international transfers of personal information comply with applicable data protection laws and provide adequate safeguards for the protection of your information.
8. Changes to this Privacy Policy:
- Policy Updates: We reserve the right to update or modify this Privacy Policy at any time without prior notice. We will post the revised Privacy Policy on our website, and the changes will take effect immediately upon posting.
- Notification: We may notify you of significant changes to this Privacy Policy through email or by prominently displaying a notice on our website. Your continued use of our services after the posting of any changes constitutes acceptance of those changes.
9. Cookie Policy:
- Use of Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements. Cookies are small text files stored on your device that contain information about your preferences and browsing activity.
- Types of Cookies: We may use session cookies, which are temporary and deleted when you close your browser, and persistent cookies, which remain on your device for a specified period. We may also use first-party and third-party cookies for various purposes.
- Cookie Preferences: You have the option to accept or decline cookies through your browser settings or cookie consent preferences displayed on our website. However, please note that certain features of our website may not function properly if cookies are disabled.
- Analytics: We use analytics services provided by third-party vendors to collect and analyze information about website usage, such as page views, navigation paths, and referral sources. This information helps us understand user behavior and improve our website and services.
10. Data Retention:
- Retention Period: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Data Deletion: Upon your request or when no longer needed for the purposes specified, we will securely delete or anonymize your personal information to prevent unauthorized access, use, or disclosure.
11. Consent to Transfer:
- International Users: If you are accessing our website or using our services from outside the United Kingdom, please be aware that your personal information may be transferred to and processed in countries that may not provide the same level of data protection as your own jurisdiction.
- **By using our website or services, you consent to the transfer, processing, and storage of your personal information in accordance with this Privacy Policy and applicable data protection laws.
12. Do Not Track Signals:
- Browser Settings: Some web browsers may offer a “Do Not Track” (“DNT”) setting that allows users to express their preferences regarding online tracking. Our website does not currently respond to DNT signals or alter its data collection practices based on DNT settings.
13. Accessibility:
- Accessibility Standards: We are committed to ensuring accessibility for all users of our website, including those with disabilities. We strive to comply with applicable accessibility standards and welcome feedback on ways to improve accessibility.
14. Updates to Privacy Policy:
- Notification: We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. Any updates will be effective immediately upon posting the revised Privacy Policy on our website.
- Review: We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.
15. Consent to Privacy Policy:
- Acceptance: By using our website, engaging with our services, or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
- Withdrawal: You have the right to withdraw your consent at any time by contacting us using the information provided in this Privacy Policy. However, please note that withdrawal of consent may affect your ability to access certain features of our website or utilize our services.
16. Severability:
- Enforceability: If any provision of this Privacy Policy is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue to be valid, binding, and enforceable to the fullest extent permitted by law.
- Modification: In the event of such invalidity, the parties agree to negotiate in good faith to replace the invalid provision with a valid provision that achieves the intended purpose to the maximum extent possible.
17. Entire Agreement:
- Scope: This Privacy Policy constitutes the entire agreement between you and Erfan Carpet regarding the collection, use, and protection of your personal information and supersedes all prior or contemporaneous communications, agreements, and understandings, whether oral or written.
18. Governing Law:
- Applicable Law: This Privacy Policy shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
- Jurisdiction: Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
19. Third-Party Links and Services:
- External Links: Our website may contain links to third-party websites or services for your convenience. However, Erfan Carpet does not endorse or assume any responsibility for the content, privacy practices, or terms of use of these third-party sites.
- Use at Your Own Risk: Visiting third-party websites linked from our site is at your own risk, and you should review the terms and policies of those sites before interacting with them.
20. Data Subject Rights:
- Access and Rectification: You have the right to access and rectify your personal information held by Erfan Carpet. If you believe that any information we hold about you is inaccurate or incomplete, please contact us to request corrections.
- Erasure: You have the right to request the erasure of your personal information from our systems under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
- Restriction: You may have the right to restrict the processing of your personal information in certain situations, such as when you contest the accuracy of the data or object to its processing.
- Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another data controller.
21. Automated Decision Making and Profiling:
- Automated Processing: Erfan Carpet does not engage in automated decision-making processes or profiling activities that significantly affect individuals based on their personal information.
22. Contact Information:
If you have any questions, concerns, or requests regarding our Privacy Policy, or if you would like to exercise your data subject rights, please contact us using the information provided below:
Erfan Carpet LTD
Address: 105, 109 Sumatra Rd, Greater, London NW6 1PL
Email: info@erfancarpet.co.uk
Phone: +447719 630562
23. Effective Date:
This Privacy Policy is effective as of 05/04/2024 and supersedes all previous versions. Any changes or updates to this Privacy Policy will be posted on our website, and the revised version will become effective immediately upon posting.
Thank you for entrusting us with your personal information. We are dedicated to protecting your privacy and ensuring transparency in our data practices.
