Last Update: 05/04/2024
These Terms and Conditions (“Terms”) govern your use of the services provided by Erfan Carpet (“Erfan Carpet,” “we,” “us,” or “our”) including but not limited to the purchase of rugs, rug cleaning services, bespoke rug design and creation services, showroom at home experience, and rug insurance services. By accessing our website, engaging our services, or making a purchase, you agree to comply with and be bound by these Terms. Please read these Terms carefully before using our services.
1. Rug Purchases:
- Order Placement: Orders placed through our website or via other communication channels are subject to acceptance and availability.
- Pricing: All prices are in GBP and inclusive of applicable taxes. Prices are subject to change without notice.
- Payment: Payment is required at the time of purchase. We accept major credit/debit cards and other payment methods as specified on our website.
- Shipping: Shipping costs, if applicable, will be added to the total purchase price. We aim to dispatch orders promptly, but delivery times may vary based on location and other factors.
2. Rug Cleaning Services:
- Service Request: Requests for rug cleaning services can be made through our website, by phone, or in person.
- Service Fee: Service fees for rug cleaning services are determined based on factors such as rug size, material, and cleaning method.
- Insurance: While we take utmost care during the cleaning process, we recommend customers purchase rug insurance to safeguard against unforeseen damage or loss.
3. Bespoke Rug Design and Creation Services:
- Consultation: Consultations for bespoke rug design services can be scheduled through our website or by contacting our customer service team.
- Customization: Customers have the option to customize various aspects of the rug design, including materials, colors, patterns, and sizes.
- Approval Process: Customers will have the opportunity to approve a sample or prototype of the custom rug before production begins.
4. Showroom at Home Experience:
- Appointment Booking: Customers can book appointments for the Showroom at Home experience through our website or by contacting our customer service team.
- Selection Process: Customers can select up to 10 rugs from our website for viewing during the appointment. A service fee applies for this service.
- Cancellation/Rescheduling: Customers can cancel or reschedule appointments with advance notice. Please refer to our cancellation policy for details.
5. Rug Insurance Services:
- Coverage: Rug insurance coverage protects against accidental damage, theft, fire, water damage, and other risks. Coverage details may vary based on the selected policy.
- Policy Terms: Rug insurance policies are subject to specific terms, conditions, and exclusions. It is essential to review the policy details carefully before purchasing.
- Claims Process: In the event of damage or loss, customers can initiate the claims process by contacting our claims department. Claims will be processed in accordance with the policy terms.
6. General Terms:
- Accuracy of Information: We strive to ensure that all information provided on our website and in our communications is accurate and up-to-date. However, we cannot guarantee the absence of errors or omissions.
- Intellectual Property: All content, including but not limited to logos, designs, and images, is the property of Erfan Carpet and protected by copyright laws. Unauthorized use or reproduction is strictly prohibited.
- Limitation of Liability: To the fullest extent permitted by law, Erfan Carpet shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with our services.
- Governing Law: These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
7. Rug Care Guidelines:
- Maintenance: Proper rug maintenance is essential for preserving its appearance and longevity. We recommend regular vacuuming and professional cleaning as needed to keep your rug in optimal condition.
- Care Instructions: Specific care instructions for your rug may vary based on its material and construction. Please refer to the care label attached to your rug or consult our customer service team for guidance.
8. Customer Responsibilities:
- Accuracy of Information: Customers are responsible for providing accurate and complete information when placing orders or requesting services. Inaccurate information may result in delays or errors in processing your request.
- Security: Customers are responsible for maintaining the security of their account credentials and any personal information provided to us. Please notify us immediately if you suspect unauthorized access or use of your account.
9. Privacy Policy:
- Data Collection: We collect and process personal data in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.
- Data Security: We employ industry-standard security measures to protect the confidentiality and integrity of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
10. Amendments and Updates:
- Changes to Terms: We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for updates.
- Notification: In the event of significant changes to these Terms, we may provide notice through our website or via email to registered users. Your continued use of our services after the posting of any changes constitutes acceptance of those changes.
11. Contact Information:
- Customer Service: If you have any questions, concerns, or feedback regarding these Terms or our services, please contact our customer service team. We are here to assist you and address any inquiries promptly and professionally.
12. Dispute Resolution:
- Informal Resolution: In the event of any disputes or disagreements regarding our services or these Terms, we encourage customers to contact our customer service team first to attempt to resolve the issue informally and amicably.
- Arbitration: If a dispute cannot be resolved informally, both parties agree to resolve any claims, disputes, or controversies arising out of or relating to these Terms through binding arbitration conducted by a mutually agreed-upon arbitrator.
- Jurisdiction: Any arbitration proceedings shall take place in accordance with the rules of the United Kingdom, and the decision of the arbitrator shall be final and binding. Each party shall bear its own costs associated with arbitration, including legal fees.
13. Severability:
- Invalidity: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue to be valid, binding, and enforceable to the fullest extent permitted by law.
- Modification: In the event of such invalidity, the parties agree to negotiate in good faith to replace the invalid provision with a valid provision that achieves the intended purpose to the maximum extent possible.
14. Waiver:
- Non-Waiver: The failure of Erfan Carpet to enforce any provision of these Terms shall not be construed as a waiver of such provision or any other provision herein. No waiver by Erfan Carpet of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition.
15. Entire Agreement:
- Comprehensiveness: These Terms constitute the entire agreement between you and Erfan Carpet regarding the subject matter herein and supersede all prior or contemporaneous communications, agreements, and understandings, whether oral or written, relating to such subject matter.
16. Interpretation:
- Construction: The headings used in these Terms are for convenience only and shall not affect the interpretation of these Terms. The terms “include,” “including,” and similar terms shall be construed as including without limitation.
17. Reservation of Rights:
- Intellectual Property: All intellectual property rights associated with Erfan Carpet’s services, including but not limited to trademarks, logos, designs, and content, are the exclusive property of Erfan Carpet. Unauthorized use or reproduction of any intellectual property is strictly prohibited.
18. Third-Party Links:
- External Links: Our website may contain links to third-party websites or services for your convenience. However, Erfan Carpet does not endorse or assume any responsibility for the content, privacy practices, or terms of use of these third-party sites.
- Use at Own Risk: Visiting third-party websites linked from our site is at your own risk, and you should review the terms and policies of those sites before interacting with them.
19. Indemnification:
- Liability: You agree to indemnify and hold Erfan Carpet harmless from any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising out of or related to your use of our services, violation of these Terms, or infringement of any third-party rights.
- Cooperation: Erfan Carpet reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense efforts.
20. Accessibility:
- Accessibility Standards: Erfan Carpet is committed to ensuring accessibility for all users of our website and services. We strive to comply with applicable accessibility standards and welcome feedback from users on ways to improve accessibility.
- Assistance: If you encounter accessibility barriers or require assistance accessing our website or services, please contact our customer service team for assistance.
21. Language:
- Language of Communication: These Terms and all communications between Erfan Carpet and users shall be conducted in English. Translations of these Terms into other languages are provided for convenience only, and the English version shall prevail in case of any discrepancies.
22. Updates to Terms:
- Notification: Erfan Carpet reserves the right to update or modify these Terms at any time without prior notice. We will post the updated Terms on our website, and your continued use of our services after such changes constitutes acceptance of the revised Terms.
- Review Periodically: It is your responsibility to review these Terms periodically for any updates or modifications. If you do not agree with any changes to these Terms, you must discontinue your use of our services.
23. Contact Information:
- Customer Support: If you have any questions, concerns, or feedback regarding these Terms or Erfan Carpet’s services, please contact our customer support team. We are dedicated to providing prompt and helpful assistance to our valued customers.
Thank you for reviewing and accepting our Terms and Conditions. We appreciate your trust in Erfan Carpet and look forward to serving you with excellence and integrity.
